This year, I was invited to play at a charity golf tournament sponsored by Chic-fil-A. I had been around a few of the executives before with my husband and was looking forward to the event. It was well executed with generous entry gifts, golf pros in every group, and even hot Chic-fil-A sandwiches delivered on the course! But I must say, what superseded all of that was the effervescence of Chic-fil-A’s company culture. One didn't need to read the handbook on this one. Their beliefs rang clear by what I call lead by example.
The executive leadership team was dedicated to “total
customer service” to their guests. When
served their food in the hotel or by each other, there was a spirit of sincere
gratitude and a moment of praise for each task executed. It was quite
impressive to say the least! It also provided a mental photo opportunity of how
to treat others. Words like kindness, integrity and phrases like “the golden
rule” came to mind. This was a great life lesson of balancing life with work,
and the results were obvious how it reflected in their personal lives as they
spoke of their families.
Does a company's culture come from the top? Or is it like a
heartbeat that is felt from within? Or is it passed down from company history?
And after identified, is your company culture something you can embrace? And
some of you may be asking, "what are you talking about?!"
Company culture encompasses the values and beliefs that are shared by management, employees and shareholders. It should be strong and lasting, but it may change with time, employees and circumstances. Does your company culture value work-life balance? Or is it time to revisit?
Company culture encompasses the values and beliefs that are shared by management, employees and shareholders. It should be strong and lasting, but it may change with time, employees and circumstances. Does your company culture value work-life balance? Or is it time to revisit?
Company culture.
Can you read it? Yes. Can you see it? Yes.
Can you feel it? A powerful yes!
